On October 30, the Michigan Department of Health and Human Services (MDHHS) released the Epidemic Order indicating “all dine-in food service establishments” must maintain accurate records of the names and phone number of patrons who purchase food for consumption on premises. This order is effective beginning Monday, November 2.
How Michigan Will Slow the Spread of COVID-19?
It is a simple 3-part strategy that includes:
- Test – Michigan is partnering with medical providers to expand testing capacity and make sure the testing is free and easy to access
- Trace – When someone tests positive for COVID-19, we will notify the close contacts, so they know how to take the necessary precautions to keep themselves and the community members safe.
- Protect – we will ask the infected individuals to stay home to further limit the spread of the virus
Updates from MDHHS
As of November 4, 2020, the MDHHS made a clarification regarding contact tracing. The MDHHS recommends but does not require dining establishments to deny entry to customers who will not provide contact information. In addition, the state will not hold restaurants or bars responsible for customers who provide false information. MDHHS Contact Tracing FAQ’s
Train your Staff on Contact Tracing
In order to help train staff that interacts with your patrons during business hours, it is important for them to know why obtaining this information is vital. Here are some questions patrons may ask your staff and management during their visit.
Who is considered a contact?
Contact (also called close contact) is when a person is exposed to someone with COVID-19 less than 6 feet apart for as little as 15 minutes. This includes close encounters totaling 15 minutes or more in a 24- hour period.
How can I trust the caller?
Check the number. The call will come from 866-806-3447, MI COVID HELP or your local health department. You may also receive a text from 25051 prior to the call. Health department tracers will never ask you for personal identification like your Social Security Number, driver’s license, or credit card information. If a caller claims to be working for the health department and asks for personal identification or financial information, it is likely a scam.
What can I expect if I get a call?
If you have been exposed to Covid-19, you will be asked to stay safe at home and keep a social distance from others (at least 6 feet) for 14 days after your last exposure. If you have symptoms of infection, you will likely be asked to get tested. A contact tracer will check in during your self-quarantine
Options for Contact Tracing Tracking
While this is new to our state, other places have already implemented similar rules. Below is a list of the information restaurant staff needs to obtain from each patron. Tracking can be as simple as a sign in sheet, click here for an example, up to a technology-based solution like this QR code example
- Date of Visit
- First and Last Name
- Contact Phone Number
At Doyle & Ogden Insurance Advisors we believe providing you with the necessary resources during this time will not only help you streamline this new Epidemic Order, but provide safety for your most valuable resources, your employees and patrons.
As an independent agent we can help you find the best coverage at the right price. Contact Doyle & Ogden Insurance for a full insurance review and quote today